Terms and Conditions

Terms and Conditions of Bookings for Summer 2027

Payments

Payments can be made via Mastercard or Visa, Google Pay or Apple Pay.
Cash is not accepted.
The company reserves the right to take a pre-authorisation of the total cost of the booking on your card, up to 48 hours prior to arrival.
Extra charges accrued by individuals must be settled by those individuals prior to departure.
For peak times such as Race Week, the final balance will be due one week prior to arrival, for all other dates, payment can be made on arrival, with the exception of Advance Purchase rates. Failure to comply with the payment schedule may result in the cancellation of the entire reservation.
When booking an Advance Purchase rate, you are agreeing for the total cost of your reservation to be taken immediately. This is non-refundable.

Cancellations/Modifications

Flexi Rate Bookings:

All cancellations must be received 48 hours* prior to the arrival date; in this case, free cancellation is available. Should you wish to cancel beyond this deadline however, or in the case of a no-show, a cancellation fee of 100% of the accommodation cost will be charged.
Modifications to bookings must be made 48 hours prior to the original booking arrival date and are subject to availability. Rates will be as per the current best rate available at the time of your modification and the guest must agree to any price difference at the time of the modification.

Advance Purchase Rate Bookings:

Any cancellation of Advance Purchase Rate bookings will forfeit the payment that was made on booking.
Any modifications to Advance Purchase Rates are at the discretion of the company, subject to availability. Rates will be as per the current best rate available at the time of your modification and the guest must agree to any price difference at the time of the modification.

*one week for Race Week bookings

Groups

For all group bookings over 6 rooms, confirmation of numbers, special requests and room breakdown must be received 2 weeks prior to the arrival date, a full rooming list must be received 10 working days prior to arrival.
Rooming list submission does not apply for families.

Age restriction

All members of the party must be 18 years of age or over. An ID will be required at check-in. Failure to provide a valid ID, such as an in-date passport or driver’s licence, for all members of the booking will result in the cancellation of the entire reservation.
Not applicable for family bookings.

Security deposit

A security deposit of €50 per room must be made on arrival at reception using a debit or credit card presented by the booker. This deposit is a pre-authorisation and once released may take up to 10 working days to be available on the relevant card.
Organisers/guests will be responsible for any damages to property or loss of fixtures and fittings. Where possible, photographic evidence and an invoice will be provided.
Atalia Student Residences DAC reserves the right to use this deposit to compensate other guests if they have been disturbed by any member of your group especially at night or for the repair or replacement of damaged items (broken furniture, tampering with fire safety equipment including smoking in the apartment, etc.) attributed to any group member.
Guests are requested to leave the apartment in a clean and tidy state on departure. Charges will be levied against the deposit if additional cleaning and rubbish removal is required by Atalia Student Residences DAC staff.

Noise/Gatherings

Parties are not permitted.
Gatherings in apartments are restricted to the booked residents of the apartment only. Strictly no visitors are allowed to visit the apartment at any time.
Residents are requested to be considerate of other guests at all times especially in terms of noise levels during the hours of darkness (between 11:00pm and 7:00am).
Requests from Reception and Security staff are to be accepted in this regard without exception.
Please note that security is present on site to enforce these restrictions.

E-bikes and e-scooters

Please note that e-bikes and e-scooters are prohibited in our accommodation. Bike storage is available, please contact reception for further information.

Alcohol

The consumption of alcohol in the public areas of the village, including common rooms, courtyards and car parks is strictly prohibited at all times. Please note that security is present on site to enforce these restrictions.

Right to Access

During your stay, staff, management and security personnel have the right to access your apartment or bedroom. Reasons for this access include but are not limited to:

Cleaning/Servicing of your room/apartment in line with your cleaning schedule
Noise complaints
Maintenance issues

Smoking/Vaping

All our apartments and rooms have a strict no smoking/vaping policy. The designated areas outside of the apartments must be used.
If any evidence of smoking is found either during your stay, or after your departure, an excess cleaning charge of a minimum of €100 will be taken from your security deposit.
Please note that security is present on site to enforce these restrictions.

Service Animals

Service animals are permitted.

Pet-Friendly Accommodation Bookings

For those booking one of our pet-friendly apartments, the following terms and conditions apply.

A supplementary charge of €50 based on a 3-night apartment stay is added to pet-friendly accommodation bookings. We request that all payments are made on arrival. Additional charges may apply for longer stays.
There is a maximum of 2 pets per apartment. Breed and size restrictions apply*
Owners are responsible for the good behaviour of their pets at all times and pets should be kept on a lead when outside of your apartment and in any public areas of the village complex.
Pet owners need to be mindful of other guests and show due care to their surroundings. Pet owners should also be mindful of noise levels (see section relating to Noise above).
Pets are not permitted in the reception, shop, or inside the playground area unless they are service animals.
Your pet must not be left alone in your apartment at any time. If they are, our staff will not service your room.
You are responsible for cleaning up after your pet. Bins for any waste are located outside in close proximity to the apartments.
You must not allow your pet up on sofas, chairs or other furniture in the apartment.
Pets are not allowed to sleep on apartment beds or furniture, please bring your own bedding for your pets.
Pets must be well trained, well-mannered and up-to-date with all standard IRL vaccinations.
We ask guests to bring their own pet food and accessories, e.g. bed, bowl etc.

*RESTRICTED BREEDS - Please note that we do not accept dangerous pets as specified in regulations made under the Control of Pets Act 1986 including but not limited to such breeds as: American Pitbull Terrier, English Bull Terrier, Staffordshire Bull Terrier, Bull Mastiff, Dobermann Pinscher, Rhodesian Ridgeback, Rottweiler, Japanese Akita, Japanese Tosa, Banpet, German Shepherd (Alsatian)

Acceptance of terms and conditions

Once a booking has been made and accepted by Atalia Student Residences DAC, a contract exists between the guest and Atalia Student Residences DAC. Booking by the guest (and all members of your party) indicates acceptance of these terms and conditions.
It is recommended that group bookers advise all parties in their group of the terms and conditions of service.

Bookings outside of this website

Different or additional terms and conditions may apply for bookings made outside of this website e.g. third party websites.

Lost Property Policy

We understand that personal belongings may occasionally be misplaced during a guest's summer stay. While we will make every reasonable effort to assist in locating lost items, guests are advised that Atalia Student Residences DAC is not responsible for any property that is mislaid, lost, or left behind and cannot guarantee that all items will be recovered.

Found property

Any item found within a guest bedroom, apartment, or elsewhere on the premises will be:

Recorded in our lost property register.
Securely stored and safeguarded for a period of 30 days from the date it is found.

For health and safety reasons, perishable items, including food and beverages, will be disposed of immediately and will not be retained.

Reporting a lost item

If you believe you have left an item behind, please contact us as soon as possible by emailing stay@universityofgalway.ie

To help us locate your property, please include the following information in your email:

Full name
Contact telephone number and email address
Full mailing address, including Eircode
Room or apartment number
Date of departure
Description of the item
Details of where the item may have been left (e.g., bedroom, living room/kitchen, reception area, common room etc.)

Return of recovered items

If your item is located, a member of our team will contact you to arrange its return.

Please note:

All postage and packaging costs are the responsibility of the guest.
Credit card details will be required to process these charges.
Items will be returned via registered post where applicable.

Disposal of unclaimed property

If items remain unclaimed or if the postage fee is not paid after the 30-day retention period, the items may be disposed of, donated, or otherwise dealt with at the discretion of Atalia Student Residences DAC.

We appreciate your co-operation and will do our best to assist with the recovery of lost property.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Right to decline

Atalia Student Residences DAC reserves the right to refuse, alter or cancel a booking, even after receipt of payment. In addition, the company is relieved of all liability should reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation, or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of their booking.

Complaints

Atalia Student Residences DAC endeavours to use all reasonable efforts to ensure that the guest’s chosen accommodation is properly arranged and is of a good standard.
If issues arise the guest should immediately notify the management team.
In the event that Atalia Student Residences DAC is found to be in breach of this warranty and cannot rectify the problem, we will either provide you with a replacement room/apartment (if reasonably practicable) or a partial refund of the price paid.
Under no circumstances shall Atalia Student Residences DAC’s liability to the guest exceed the amount paid to it for the rental period.

Privacy policy

Any data collected during the course of this booking will be stored in compliance with the EU General Data Protection Regulation (GDPR). With your permission, we may from time to time contact you about promotions and offers. We will only share your details with trusted third party service providers, such as our booking engine providers.

Thank you for your cooperation.